Our services

We pledge to comply with the practice billing and bill distribution principles. Monthly meter readings Maintaining a monthly billing cycle for all customers Bill shall be posted or delivered to customers on or before the 5th of every month
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We pledge to comply with the practice billing and bill distribution principles. For new water connection the following copies are required when filling in the New Connection Form Copy of I.D Copy of PIN Copy of Title deed/share certificates
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Means of payment Sending bills with notification indicating customer position of indebtedness. Reminding customers to settle their bills through written notification. Provide arrangement of payment options i.e. cash and cheques. Requesting customers to accompany payments with the latest bill to provide details of accounts. Giving 14 days notice on the monthly bill to disconnect customers who are in arrears. No billing will be done after cutoff. Allowing customer to access his/her statement of account at any office hours.
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Illegal connection customers found consuming water illegally shall be disconnected and a fine will be charged before reconnection for commercial consumers a fine of 30,000/= will be charged before reconnection while for domestic consumers a fine of 15,000/= will be charged and double the deposit illegal connection include: Volumetric_Water_MeterDrawing water without a meter Tampering with the meter Reconnecting Oneself after disconnection New water connection that have not been paid for. Tampering with the line before the meter Water meter bypassing Our customer policy aims at discouraging the disconnection of our service by rather using all available means that give the customer the opportunity to pay These includes sending reminders through: Electronic and print media campaigns encouraging prompt payment of bills Bills posted to be accompanied by a caution to pay 14 clear days is given to the customer within which he/she should have paid the bill. once in a while carry out physical visits to encourage customers to pay. Confirm that the customers have not paid before issuing the disconnection orders. During disconnection if a customer produces proof of payment such as receipts,effect the re-connection free of service First disconnection to be effected through a rubber seal. Failure to pay within one month, a disconnection at the meter point will be effected. If no payment is made within three months, a disconnection from the main line be effected and a reconnection fee charged before reconnection.
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Will be carried out after: Full payment of the amount due. Part payment and, signing of agreement/promissory note to pay the balance by installment. Payment of reconnection fee as per our tariffs. All paid up customers will be reconnected within 24 hours.
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